Shipping & Return Information


The Customer prepares his order by adding the products he wishes to buy to his “SHOPPING BASKET” by following step by step the simple procedure described on the website. Placing the order constitutes the conclusion of a distance contract, the terms of which you unconditionally accept as an integral part of the process.

To place an order on the website, the following are required:

1. Completing the special form with the necessary information to conclude the sales contract.

2. The unconditional acceptance of the terms of the sales contract and the terms of use, in particular the collection and, where necessary, the use of personal data.

In each window of the website and next to each product available for purchase, there is an “add to cart” button. Browse our online store and add to your cart the products you wish to buy. To continue shopping, select from the central categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the “Checkout” button. To be able to order it is not necessary to be a member of our online store. In any case, you will be asked for personal information such as: invoicing and order shipping address, e-mail, contact phone number, information necessary for the conclusion and completion of the contract between the two parties.

Ordering process

The order is completed in 4 steps:

1. Billing and Shipping Address
2. Choose a shipping method
3. Choice of payment method
4. Confirmation and registration of the order

In the event that there is a pending order in your order, we will contact you on the information you have provided us.

In the event that there is a pending order in your order, we will contact you on the information you have provided us.

In the event that you do not receive a relevant e-mail confirming your order or our notification by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company bears no responsibility in the event that you have entered your contact information incorrectly, as a result of which it is not possible to contact you.


Availability issues are rare. However, sometimes there is the possibility of a temporary or total lack of some products, especially towards the end of each season.

During the time you place your order, the Company cannot at that time know the availability of the items. This will be determined later in an inspection of its warehouse or the warehouse of its suppliers. In the event that any type of what you have ordered is in total or temporary shortage, the Company will inform you by telephone or electronically as soon as it detects the shortage, in which case it bears no further responsibility.


Orders are shipped throughout Greece, Cyprus, and all EU countries. and to all destinations outside the European zone.
Orders are shipped and delivered to the address you provide us.

For our shipments it is necessary to know all delivery details. Name, Address, City, Postal Code, and contact phone number of recipient. If we do not have all the necessary items, the package will not be released from our store until you notify us.

Shipping costs are borne by the recipient. The Company has concluded special agreements with low charges for the shipments of its customers’ parcels. For each order, a special check of weight, volume and place of shipment is carried out, in order to properly assess the safest, shortest and most economical way of transport and delivery.

Products travel at the customer’s risk. guarantees the correct packaging and is not responsible under any circumstances for any loss of parcels or damage to products during transport. In cases of loss or damage, the responsibility for compensation rests with the transport company that undertook the transport. is not responsible for delays in the execution of an order, which are due to circumstances that cannot be attributed to its fault or are due to force majeure. Examples include strikes, acts of terrorism, war, supplier problems, transportation problems, production problems, governmental or legislative acts, pandemics, and natural disasters. In these cases, is entitled to an extension of time for the execution and dispatch of the orders.

The Company has a specific policy of sending products and receiving them from the physical store. Please ensure you read the ‘Shipments’ section carefully before placing your order.


The Company offers for sale products which it has sourced from importers, manufacturers and dealers or has manufactured or processed at its headquarters to the order of its customers.
None of its products are used, defective or of inferior quality. The Company takes care of the quality control and the correct shipment of a product. However, it cannot absolutely guarantee the absence of any defect or human error.
The main characteristics of the products appear on the website of the Company ( and in particular on the page of each product.

To avoid your and our inconvenience and damage, it is a good idea to carefully check, upon delivery of your order, the condition, correctness and quantity of the products sold, in order to identify any obvious defects or omissions (e.g. broken goods, any quantitative deficit or surplus or a different product from the one ordered, etc.).
In the event that you find a defect or error, you must contact us immediately after delivery on the same day or the next working day at 2313096580 or by email at

We will ask you to return the defective product to us at no cost to you and we will arrange for it to be replaced as soon as possible from the date of receipt and once it has been checked and certified as to the defect reported.
If it is not possible to replace the defective product due to availability, then we will refund you its monetary value.
In the event of a certified error due to human error due to our fault, we take care of the most immediate restoration possible at no cost to you.



Each Customer has the right to withdraw and cancel his order without giving any explanation or to return the goods he received within a period of 14 calendar days from the date of receipt of the goods and in fact when there are several products in the same order from delivery of the latter, while when there is an obligation to deliver products at regular intervals from the delivery of the first.

Withdrawal is subject to the following conditions:

The Customer, in order to exercise the right of withdrawal, must inform the Company of his decision to withdraw with a clear written statement (a letter sent by post, fax or e-mail). The declaration of withdrawal is made only in writing and electronically (in no case verbally or by telephone) and the Company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The Customer can use the sample withdrawal form available on our website, without this being mandatory.

The Customer must send back the goods or deliver them to the Company’s headquarters without undue delay and in any case within 14 calendar days from the day on which he has declared that he is withdrawing. The deadline is deemed to have been met if you send back the goods before the end of the 14 day period.

The Customer must bear the immediate cost of returning the goods.

The Customer must return the product exactly in the condition in which it was received, without its packaging having been unsealed or tampered with or damaged or having been partially or fully used, with all of its components and any forms that accompany it.

The Customer must return the original purchase receipt issued by the Company (retail sales receipt or invoice) with their details printed on the receipt.

The return of products is accepted only if the Customer has first paid any amount incurred by the Company for sending the item to him, as well as the shipping costs for the return of the item.
Following the declaration of withdrawal, the Company is obliged to return the price received within 14 days of receipt of the products at most. He is also entitled to delay the refund until he receives back the returned products.

In the case of cancellation of an order before the products have been shipped and as long as all the conditions of the right of withdrawal are met by the Customer, the Company is obliged to return to the customer any sums of money that have been paid either for a discount or for an advance payment.
The refund to the Customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the Company by the bank before the withdrawal and return of the item, the Company will be obliged to inform the bank of the cancellation of the transaction and the bank will proceed to any act provided for on the basis of the contract concluded with the Customer. The Company, following this information, bears no responsibility for the time and manner of execution of the offsetting by the bank.
In the case of cash payment, if the Customer had chosen the option of “collection from the store”, it will be done by returning his money to him from the store where he received the product.

In the case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the Customer.
In the case of payment by cash on delivery, the refund will be made by deposit to the Customer’s bank account. The Customer must ensure the timely disclosure of the details of his bank account, in which the deposit will be made.

The Customer is responsible for indemnifying the Company if he made use other than that which is necessary to establish the nature and characteristics of the goods in the period until the declaration of withdrawal. The Company is willing to inform the Customer of any question regarding the nature of the products by providing additional information material either by telephone or electronically or otherwise. In case of opening the packaging, their value automatically decreases, as the product cannot be resold or is classified as used and the Customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package is considered on a case-by-case basis and is determined by the Company and is usually around 50%. The Company is entitled to agree with the Customer its compensation even with mutual netting.
In the event that the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the services already provided until the declaration of withdrawal.

In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer’s. The Company reserves the same right, respectively, in the event that the latter finds that the returned product is substantially altered, to the extent that it no longer serves its purpose and due to acts or omissions of the Customer.


The right of withdrawal provided for in articles 3e to 3k of Law 2251/1994 (as amended by Article 3 of YA Z1-891/2013, Official Gazette B 2144/30.8.2013) for distance and off-premise contracts, not valid according to the law in the following cases:

a) service contracts after the full provision of the agreed service (e.g. decoration), if the execution has begun with the prior express consent of the Customer and with his recognition that he will lose his right of withdrawal once the contract has been fully performed by the supplier ( the Company or a third partner of the Company).

b) the supply of goods or the provision of services whose price depends on fluctuations in the money market which cannot be controlled by the Company and which may occur within the withdrawal period.

c) the supply of goods that are manufactured or processed or assembled or decorated or are clearly personalized according to the specifications of the consumer – Customer and at his order and do not contain a defect or error. Indicatively, the following items are subject to this category: Favors, Invitations, Samples that have been sent at the request of the customer, Printed cups, Baptism Packages and Decorated Sets (boxes, candles, oil lamp sets, testimonials, wish books, etc.), Baptism Clothes, Shoes and Oilcloths, Printed Boxes, Printed Ribbons, Special Cloths or Bags for party favors (French tulle, gold or silver tulle, colored tulle, iridescent or snow organza or with strass, satin, taffeta, voile, linen, gauze, netting, lace, etc. ), Special dimensions for cutting cloths and bags for favors (eg tulle 50X60 or 60X60 etc.), Wedding Lamps or decorated candles, Wedding Lamps or astolista candles with special dimensions, Wedding wreaths and boutonnieres, Candlesticks and Lamps, Wedding Sets decorated (carafes, trays , glasses), Decorations or decorative items for Weddings or Baptisms (bows, runners, decorated candles, flower arrangements or other arrangements, etc.) and various other items that need manufacturing or processing or decoration according to the Customer’s choice and order. In the invitations, any error that escapes after the final check and approval of the Customer for printing, is solely his responsibility and therefore the right of withdrawal cannot be exercised.

d) the supply of goods that can be damaged or expire soon. Indicatively, this category includes all marshmallows, lollipops, jellies, candies, chewing gum and all candies.

e) the supply of sealed goods which are not suitable for return for reasons of health protection or for reasons of hygiene and even more so when they have been unsealed after delivery.

f) the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.

g) Withdrawal (cancellation) of an order that has not yet been delivered cannot be accepted in the following cases:

g1) When the ordered products are available on order and require manufacturing or processing, they have proceeded to the production process and have been manufactured or processed either partially or completely.
g2) When the Company has reserved at your command or has already received from its suppliers the items you requested, as long as they are available upon order.
g3) In the event that your order has already been shipped at the time of your cancellation, then cancellation is not possible. You must receive the products and then exercise the right of withdrawal to return the products delivered to you, in accordance with all the conditions imposed for the exercise of this right. In any case, the buyer will be responsible and will indemnify the company for damages caused by the non-receipt of the order, without prejudice to all other rights of our Company.

The Company has the right to cancel and refuse to deliver an order to a Customer, in the event that he manifests unfeasible or unreasonable demands or has shown rude or offensive behavior. In the event that an advance payment or discount has been paid for the order, the Company will immediately refund the amount paid.
In the event of repeated withdrawals or in the event that the Company, at its absolute discretion, considers that the Customer is abusing the right of withdrawal or acting in bad faith, it is entitled to refuse the return of part or all of the order, even if the above terms and conditions are met.


To download the order return form, click here
To download the order return form, click here